Shipping policy

Thank you for shopping with Medicube. We are committed to processing and delivering your order as efficiently as possible while providing a reliable shopping experience.

Order Processing

  • Orders are typically processed within 1 business days after payment has been successfully verified.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During promotional events or holidays, processing times may be slightly longer due to increased order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Time

Estimated delivery times vary depending on the destination and shipping carrier.

  • Standard Shipping: Approximately 3–5 business days
  • Remote areas or unexpected carrier delays may require additional transit time.

Please note that delivery estimates are provided for reference only and are not guaranteed.

Shipping Costs

Shipping charges, if applicable, will be clearly displayed during checkout before your payment is completed.

From time to time, Medicube may offer free shipping promotions on eligible orders. Any applicable shipping offers will be displayed on our website.

Order Tracking

After your order has been shipped, you will receive an email containing tracking information (when provided by the shipping carrier).

Tracking updates may take up to 24–48 hours to appear after shipment.

Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

Medicube is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update your information before your order is shipped.

Delivery Delays

While we work closely with our shipping partners, delivery may occasionally be delayed due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions
  • Customs inspections
  • Transportation disruptions
  • Public holidays
  • Carrier operational delays

We appreciate your understanding should these situations occur.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and help provide an appropriate resolution.

International Shipping

Shipping availability may vary depending on your location. If we are unable to ship to your destination, you will be notified before your order is processed.

Customers are responsible for any customs duties, import taxes, or other fees that may be required by their local authorities unless otherwise stated at checkout.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: eduardo.alberto.guedes.pinto@gmail.com
Phone: +1 (800) 952-5210

Our customer support team will be happy to assist you with your order and shipping inquiries.