Refund policy
At Medicube, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below.
Return Eligibility
You may request a return or refund if:
- The item arrives damaged or defective.
- You receive the wrong item.
- The product is significantly different from what was ordered.
- You are not satisfied with your purchase and the item is returned in its original condition.
To qualify for a return, items should be unused whenever possible and returned with their original packaging and accessories.
Return Request Period
Please contact us within 30 days of receiving your order to request a return or refund.
Requests submitted after this period may not be eligible for a refund unless required by applicable law.
Free Returns
Medicube offers free returns on eligible orders.
Once your return request has been approved, our customer support team will provide instructions for completing the return process.
Please do not send items back without contacting us first, as this may delay the processing of your request.
Refund Process
After we receive and inspect the returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to the original payment method used for the purchase.
Depending on your payment provider, refunds typically appear within 5–10 business days after they have been processed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging (if applicable)
We will review your request promptly and provide an appropriate solution, which may include a replacement, exchange, or full refund.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
If your order has already entered the shipping process, it may no longer be possible to cancel it. In this case, you may request a return after delivery in accordance with this policy.
Non-Refundable Situations
Refunds may not be available in the following situations:
- Damage caused by misuse, improper handling, or unauthorized modifications.
- Normal wear and tear after extended use.
- Returns requested outside the eligible return period without a legal requirement.
- Items returned without sufficient information to identify the order.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
Contact Us
If you have any questions regarding returns or refunds, our customer support team is happy to assist.
Email: eduardo.alberto.guedes.pinto@gmail.com
Phone: +1 (800) 952-5210
We are committed to making the return process simple, fair, and customer-focused.