Contact Us
Whether you have a question about a product, an existing order, shipping, returns, or anything else, our customer support team is happy to assist you. We are committed to providing timely, friendly, and professional service.
Customer Support
Email: eduardo.alberto.guedes.pinto@gmail.com
For the fastest response, please include your order number (if applicable) and a brief description of your inquiry.
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (Business Days)
We aim to respond to all emails within 1–2 business days. During holidays or periods of high inquiry volume, response times may be slightly longer. We appreciate your patience and will assist you as quickly as possible.
Common Questions
Our support team can help with:
- Order status and tracking
- Shipping and delivery questions
- Returns and refunds
- Product information
- Payment assistance
- Account or checkout issues
- General customer inquiries
Before contacting us, you may also find helpful information on our FAQ, Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of service pages.
Our Commitment
At Medicube, customer satisfaction is our priority. We strive to make every shopping experience smooth, secure, and enjoyable. If you encounter any issue with your order, we’ll work with you to find a fair and prompt solution.
Thank you for choosing Medicube. We look forward to assisting you.